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FAQ

The page below contains the most frequently asked questions relating to EU restrictive measures (sanctions) in Iran.

 

Why should I use the Helpdesk?

Since EU sanctions target certain Iranian entities and individuals and forbid certain transactions with Iran in specific sectors, the Helpdesk provides EU SMEs with a free-of-charge initial assessment about the legitimacy of their proposed specific transaction with an Iranian business partner. 

How should I approach the due diligence process?

After you have identified a potential business partner for your planned business activities in Iran, we welcome you to use the free-of-charge services of the Helpdesk to assess whether your proposed business activities in Iran are legitimate under EU sanctions. A detailed Output Report will be made available for you after due diligence has been completed.

What if my Iranian Business Partner is unable or does not agree to provide certain information as required by the Helpdesk?

In the absence of certain information, the Helpdesk will proceed accordingly with due diligence. When the Iranian Business Partner does not agree to provide certain information, verification from independent sources is necessary to determine whether the transaction and/or the Iranian Business Partner is subject to EU restrictive measures (sanctions).

How long does it take to generate the Output Report?

The Output Report will be generated following completion and submission of all documents required for due diligence, provided both by the EU SME and its Iranian Business Partner and upon verification of the documentation by the Helpdesk legal team. The overall length of the process depends on the complexity of the case. It could take about two weeks in non-problematic cases after the submission of all required documentation, but may last considerably longer if in-depth checks are required. We will guide you through this process on the basis of your specific request.

I want to sell my product/service to Iran but do not have a potential Iranian business partner. Can the Helpdesk help?

Unfortunately, the Helpdesk cannot connect its users directly with Iranian partners. However, the Helpdesk works closely with various institutions (diplomatic missions, Chambers of Commerce, trade promotion agencies etc.) which maintain contact with Iranian business entities. Please find contact information under the ‘Partners’ tab of our website and feel free to reach out to these institutions during Helpdesk events.

I am an EU citizen and want to provide consulting services to an Iranian company. Do I have to conduct due diligence on the Iranian company?

All natural and legal persons, entities and bodies under EU jurisdiction, regardless of their location, are required to comply with EU sanctions. EU citizens should therefore conduct due diligence if they are to do business with Iran.

Does the Helpdesk provide any additional on-the-ground legal or business consulting services, or advice on banking matters on the Iranian market?

The Helpdesk works closely with various institutions (diplomatic missions, Chambers of Commerce, trade promotion agencies, etc.) which might be able to help you with such questions. Please find contact information under the ‘Partners’ tab of our website and feel free to reach out to these institutions during Helpdesk events.

How does the Helpdesk ensure the security of my data?

The Helpdesk stores users’ personal data in a manner fully compliant with the EU’s General Data Protection Regulation (GDPR). Personal data collected from Helpdesk users and partners is stored securely on servers located within the EU and is under no circumstances shared with non-EU entities.

Whom should I contact if I encounter problems accessing certain parts of the website?

Please contact us at info@sanctions-helpdesk.eu and we will gladly assist you with any technical issues you might experience with the website.